To summarise customer feedback from the year
2019/20 and analyse customer contact data to give a clear view of
the voice of the customer.
Decision type: Non-key
Decision status: For Determination
Notice of proposed decision first published: 07/09/2020
Decision due: 1 Sep 2020 by Overview and Scrutiny Committee
Lead director: Chief Executive
Contact: Natalie Kostiuk, Customer Experience Officer Email: firstname.lastname@example.org.