Issue details

To summarise customer feedback from the year 2019/20 and analyse customer contact data to give a clear view of the voice of the customer.

Decision type: Non-key

Decision status: For Determination

Notice of proposed decision first published: 07/09/2020

Decision due: 1 Sep 2020 by Overview and Scrutiny Committee

Lead director: Chief Executive

Contact: Natalie Kostiuk, Customer Experience Officer Email:


  • Annual Voice of the Customer Report 2019/20