Issue - meetings

Members considered a report on the Council’s proposed 2021/22 Progress and Delivery measures and corresponding targets for Change Management and Regulatory Services.

The following information was highlighted by the Change and Performance Officer:

·         Measures and targets for other areas of the Authority were covered in the January meeting of the Corporate Policy and Resources Committee;

·         The only changes proposed as part of this report were to Land Charges, specifically:

o   Time taken to process a search (average number of days);

o   Percentage of searches processed within target time (10 days);

o   Market Share.

·         Some searches can be complex and would impact on the average number of days taken to process a search, therefore a new measure on ‘percentage of searches’ was proposed so that Members could see the share of searches that were meeting the 10 day turnaround target. 

The next 12 months would be used to baseline performance;

·         The target for market share was recommended to be changed.  Under the current definition Environmental Information Regulation (EIR) searches were included within the market share, however only Councils could fulfil this function so it could not form part of the market base.  It was proposed that only paid-for searches form part of a market base.

This target had been benchmarked with other local authorities.

The recommendations were moved, seconded, and following a vote it was RESOLVED to approve the proposed set of 2021/2022 Progress and Delivery measures and targets for the Change Management and Regulatory Services portfolio.