Issue - meetings

Members heard from the Director of Commercial and Operational Services regarding the response to a motion presented at full council by Cllr Fleetwood which commissioned Officers to consider fixing asset numbers and QR or Quick Response codes to litter and dog bins to allow easier reporting of full or damaged bins by residents. Members heard that the new CRM system was allowing the Council to fulfil this type of request, an example of which was the recently launched fly tipping reporting system.

It was explained that in future months, Street Cleansing staff would fix QR codes and asset numbers to approximately 1800 bins across the district. Residents could then use smart devices to scan the QR codes and would be taken to a link to report the bin as either full or damaged, this would then be instantly sent to operatives or supervisors for response. There was also an option for reportees to leave their details in order for them to be kept updated once the work was completed.

An asset number would also be fixed to each bin to allow people who chose to report issues by telephone to simply report the asset number rather than try to explain a location. Members heard it would take some time to complete the work however it was anticipated that the system would be live by the end of April 2024.

Members of the Committee expressed their support for the proposals, in particular the option to feedback to residents once the work had been completed. The Chairman invited Councillor I. Fleetwood, Visiting Member, to speak as the proposer of the Motion to Council. He reiterated the importance of responding to residents’ reports and highlighted that, as a management tool, the introduction of QR codes and asset numbers would prove invaluable in identifying issues.

Having been proposed and seconded, the Chairman took the vote and it was unanimously

RESOLVED that

a)    the Motion as presented to Council on 6 November 2023 be accepted; and

b)    the ongoing work to affix asset numbers and QR codes to litter and dog bins in the District be approved.