Issue - meetings

Due to the absence of the Customer Experience Manager, the Committee heard from the Senior Democratic and Civic Officer, who highlighted the key points of the report for the committee, offering to take any questions away and respond to the committee on the return of the Customer Experience Manager.

It was explained due to the Ombudsman’s decisions made between April 2023 and March 2024, that no complaints were upheld against the Council.

Members welcomed the report, commenting that despite what they felt was a growing percentage of the public feeling unheard in wider society, the report indicated the Council generally worked well and efficiently, and that it emphasised the Council dealt with complaints in an appropriate manner.

Having been moved and seconded, on putting it to the vote, it was unanimously

RESOLVED that committee members welcomed this report, and after having had considered its contents were assured that the current complaint handling procedures were functioning adequately.