Issue - meetings

A report was received outlining complaints referred to the ombudsman and the outcomes. Overall the picture was positive. Of 14 complaints only 2 went to investigation of which 1 in respect of noise problems was upheld and a recommendation on improving communication was made and implemented.

A councillor referred to the upheld case and asked about any training requirements. It was confirmed that as well as updating website information the relevant officers had also received relevant training.

RESOLVED that the progress to date and the content of the report, be noted.

Councillor Dobbie joined the meeting at this juncture.