Issue - meetings

Members considered a report on the Local Government Ombudsman (LGO) annual review letter for the 2017-18 period; this report examined upheld complaints, benchmarking and trends.

The following points were highlighted:

·         In future years it would be helpful to have more comparators, such as year on year figures to provide a fuller picture;

·         Any changes to the reception area at the Guildhall would be considered as part of the wider building re-design;

·         Actions were being taken to drive performance upwards.

RESOLVED to welcome the report from the Local Government Ombudsman and acknowledge the work which has been undertaken to incorporate the learning from the report’s findings into how West Lindsey District Council works as an organisation.