Report on the LGO Annual Review Letter 2019.
Covering complaints to the LGO for the 2018-2019 period. Examining
upheld complaints and benchmarking/trends.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 10/06/2019
Decision due: 15 Oct 2019 by Governance and Audit Committee
Contact: Natalie Kostiuk, Customer Experience Officer Email: firstname.lastname@example.org.