Issue details

To summarise customer feedback from the year 2018/19 and analyse customer contact data to give a clear view of the voice of the customer

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 10/06/2019

Decision due: 23 Jul 2019 by Governance and Audit Committee

Lead director: Executive Director of Operations

Contact: Natalie Kostiuk, Customer Experience Officer Email:

Agenda items


  • Annual Voice of the Customer Report 2018/19