To summarise customer feedback from the year
2019/20 and analyse customer contact data to give a clear view of
the voice of the customer.
Decision type: Non-key
Decision status: Recommendations Approved
Decision due: 21 Jul 2020 by Governance and Audit Committee
Lead director: Chief Executive
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.