To summarise customer feedback from the year
2020/21 and analyse customer contact and demand data to provide a
clear view of the voice of the customer.
Decision type: Non-key
Decision status: Recommendations Approved
Decision due: 20 Jul 2021 by Governance and Audit Committee
Lead director: Chief Executive
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: Annual Report to G&A committee