Report on the Local Government and Social Care
Ombudsman Annual Review letter 2020/21 covering complaints referred
to them between April 2020 and March 2021. Examining upheld
complaints, learning actions and benchmarking with other
authorities.
Decision type: Non-key
Decision status: Recommendations Approved
Decision due: 9 Nov 2021 by Governance and Audit Committee
Lead director: Chief Executive
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: Annual report to G&A committee