To summarise customer feedback from the year
2021/22 and analyse customer contact and demand data to provide a
clear view of the voice of the customer.
Decision type: Non-key
Decision status: For Determination
Decision due: 19 Jul 2022 by Governance and Audit Committee
Lead director: Director of Commercial & Operational Services
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: This is an annual report that is presented to the Governance and Audit Committee.