Report on the Local Government and Social Care
Ombudsman (LGSCO) Annual Review letter 2021/22 covering complaints
referred to them between April 2021 and March 2022. Examining
upheld complaints, learning actions and benchmarking with other
authorities.
Decision type: Non-key
Decision status: Recommendations Approved
Decision due: 11 Oct 2022 by Governance and Audit Committee
Lead director: Director of Commercial & Operational Services
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: This is a regular annual report to G&A committee.