Issue details

To summarise customer feedback received during the year 2022/23 and analyse customer contact demand data to provide a clear view of the voice of the customer.

Decision type: Non-key

Decision status: For Determination

Notice of proposed decision first published: 15/05/2023

Decision due: 25 Jul 2023 by Governance and Audit Committee

Lead director: Director of Commercial & Operational Services

Contact: Natalie Kostiuk, Customer Experience Officer Email:

Requested By?: This is an annual report that is presented to G&A committee for information.

Agenda items


  • Annual Voice of the Customer Report 2022/23