Issue details

Report on the Local Government and Social Care Ombudsman (LGSCO) Annual Review Letter 2023 covering complaints referred to and decided by them between April 2022 and March 2023. Examining upheld complaints, learning actions and benchmarking with other similar authorities.

Decision type: Non-key

Decision status: For Determination

Notice of proposed decision first published: 15/05/2023

Decision due: 26 Sep 2023 by Governance and Audit Committee

Lead director: Director of Commercial & Operational Services

Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.

Requested By?: This is an annual report that is presented to G&A committee each year for information.

Documents

  • Local Government and Social Care Ombudsman (LGSCO) Annual Review Letter Report 2022/23