Issue details

To summarise customer feedback received during the year 2023/24 and analyse customer contact demand data to provide a clear view of the voice of the customer.

Decision type: Non-key

Decision status: For Determination

Decision due: 16 Jul 2024 by Governance and Audit Committee

Lead director: Director of Commercial & Operational Services

Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.

Requested By?: This is an annual report that is presented to G&A committee for information.

Agenda items

Documents

  • Annual Voice of the Customer Report 2023/24