To summarise customer feedback received during
the year 2023/24 and analyse customer contact demand data to
provide a clear view of the voice of the customer.
Decision type: Non-key
Decision status: For Determination
Decision due: 16 Jul 2024 by Governance and Audit Committee
Lead director: Director of Commercial & Operational Services
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: This is an annual report that is presented to G&A committee for information.