Report on the Local Government and Social Care
Ombudsman (LGSCO) Annual Review Letter 2024 covering complaints
referred to and decided by them between April 2023 and March 2024.
Examining upheld complaints, learning actions and benchmarking with
other similar local authorities.
Decision type: Non-key
Decision status: Recommendations Approved
Decision due: 24 Sep 2024 by Governance and Audit Committee
Lead director: Director of Commercial & Operational Services
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: Annual reported presented to G&A committee for information.