To summarise customer feedback received during
the year 2024/25 and analyse customer contact demand data to
provide a clear view of the voice of the customer.
Decision type: Non-key
Decision status: For Determination
Decision due: 29 Jul 2025 by Governance and Audit Committee
Lead director: Director of Change Management, ICT & Regulatory Services
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: This is an annual report to update G&A - a committee oversight of complaints received is required