Report on the Local Government and Social Care
Ombudsman (LGSCO) Annual Review Letter 2025 covering complaints
referred to and decided by them between April 2024 and March 2025.
Examining the types and outcomes of complaints referred and
benchmarking with other similar local authorities.
Decision type: Non-key
Decision status: For Determination
Decision due: 30 Sep 2025 by Governance and Audit Committee
Lead director: Director of Change Management, ICT & Regulatory Services
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: Annual report that is presented to G&A committee each year