To approve updated Telephone Recording
Procedure & Policy to include Screen Recording for internal
purposes and update current policy with line with replacement
Contact Center and legislative amendments.
Decision type: Key
Reason Key: Affects 2 or more wards;
Decision status: For Determination
Decision due: 25 Sep 2025 by Corporate Policy and Resources Committee
Lead director: Director of Change Management, ICT & Regulatory Services
Contact: Lyn Marlow, Customer Strategy and Services Manager Email: lyn.marlow@west-lindsey.gov.uk.