The Local Government and Social Care Ombudsman
have issued a complaint handling code that recommends a two stage
complaints process. They will be assessing local authorities
against this new code from April 2026.
Decision type: Non-key
Decision status: For Determination
Decision due: 13 Nov 2025 by Corporate Policy and Resources Committee
Lead director: Director of Change Management, ICT & Regulatory Services
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: CP&R committee as this is a change to policy