To summarise customer feedback received during
the year 2025/26, customer satisfaction levels, and analyse
customer contact demand data to provide a clear view of the voice
of the customer.
Decision type: Non-key
Decision status: For Determination
Decision due: 30 Jul 2026 by Thriving Council Committee
Lead director: Section 151 Officer
Contact: Natalie Kostiuk, Customer Experience Officer Email: natalie.kostiuk@west-lindsey.gov.uk.
Requested By?: This is an annual report that has historically been presented to G&A committee. Paul has advised it now need to be presented to the Thriving Council Committee.